At Wild Child Spa Entertainment your satisfaction is our #1 goal. If for any reason you are not completely satisfied, simply contact us within 24 hours of receiving your order and we will arrange to have it refunded or replaced. We have the right to refuse refund. We do not refund or replace product once seal is broken or product is used and opened. We do not refund custom products or custom packaging. We do not offer a refund for lost products during shipping, you must contact USPS for your refund. Refunds are done on a case by case basis. Refunds may take up to 30 days. We do not refund International Orders and are not responsible for products condition while traveling or after traveling Internationally. We do not offer refund amount of the shipping cost of the item being shipped back to us, or original shipping charge. We refund the product price only. You are responsible for returned product shipping cost. We do not replace items damage during shipping. Please contact USPS for damage refunds.Retail Shipping Policy
All shipping is done by USPS Priority Mail 2-3 Business Days. Product will not be shipped until payment is received. We ship 2-3day priority shipping with tracking number. Shipping schedules vary. Please contact us via email if you need your products rush shipped. We ship in the USA. We do not ship internationally. We take every precaution to avoid product leakage. Each spa product is sealed with proper shipping seals. We are not responsible for product replacement because of leakage or lost or stolen product during shipping. You will receive a tracking number from shipper by email, to keep track of your package. Sometimes shipping cost will be invoiced separately because of weight pricing from USPS. We Do NOT give estimated shipping cost.
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Wild Child Spa Entertainment, may collect from you, and how it is used. By using our website, www.wildchildspafun.com, you are accepting the practices described in this policy.
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
• Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
• Protect and defend the rights or property of our Website and related properties
• Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Access to our fitness centre and pool is free to all our hotel guests. For non-guests membership packages are available.